Welcome to the Outback Chews FAQ! We know you might have questions about our products, delivery, or how to order — so we’ve put together answers to the most common ones. If you don’t see your question here, feel free to reach out!
📦 Ordering & Delivery
01
Q: How quickly will my order arrive?
A: Delivery times vary by location. In major cities, you can expect same-day or next-day delivery if you order before the cutoff time. Regional orders typically arrive within 2–4 business days, and remote areas take 3–5 days.
02
Q: Is my order shipped discreetly?
A: Absolutely! Every order is packed in plain, smell-proof, tamper-resistant packaging with no logos or cannabis references.
03
Q: Who delivers my order?
A: We partner with a trusted third-party courier service specialising in discreet deliveries. After your order ships, you’ll receive a tracking number from them and should contact them directly for delivery updates.
🍬 Product Questions
01
Q: How much THC should I take if I’m new to edibles?
A: We recommend starting low and going slow — try 5mg or less for your first edible, and wait at least 1-2 hours before taking more.
02
Q: Are your products suitable for medical users?
A: While many medical cannabis users enjoy edibles, always consult with a healthcare professional before use.
03
Q: Do I need a prescription from a doctor before ordering?
A: No. You do not need a prescription to order any of our products. Easily go through the shop page and order directly from our website.
🔄 Returns & Refunds
01
Q: What if my order is lost or damaged?
A: Contact us within 48 hours of delivery if your order is lost, damaged, or incorrect. We offer hassle-free refunds or replacements.
02
Q: Can I return an unopened product?
A: Due to the nature of our products, returns are only accepted for damaged or incorrect items.
🔒 Privacy & Security
01
Q: Is my personal information safe?
A: Absolutely. We take your privacy seriously and never share your data with third parties except for delivery purposes.
02
Q: Will my neighbors know I ordered cannabis?
A: No! Our packaging is completely discreet, and delivery couriers use unmarked vehicles and plain uniforms. In addition, delivery is always contactless.
💳 Payment & Orders
01
Q: What payment methods do you accept?
A: We accept direct bank transfers and PayID
02
Q: Will I get an order confirmation?
A: Yes! You’ll receive a confirmation email after payment and a tracking number once your order ships.
02
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us ASAP with your order number.