🚚 How We Deliver

Everything you need to know about shipping, packaging, ETA, and refunds at Outback Chews.

📦 Discreet Shipping, Always

Your privacy is our priority. Every order is packed in plain, smell-proof, and tamper-resistant packaging — with no branding, logos, or cannabis-related markings on the outside.

We partner with trusted third-party shipping services that specialise in discreet delivery across Australia.

We’re here to make your experience smooth, private, and easy from start to finish.

You’ll never have to worry about nosy neighbours or awkward pickups.

✍️ Add Special Delivery Instructions

We know that every delivery situation is unique, and your privacy is important — not just in packaging, but in how your order is dropped off.

During checkout, you’ll have the option to leave a note with specific delivery instructions. Whether you’d like your package:

  • Dropped discreetly in your mailbox

  • Left behind a gate or in a hidden corner

  • Placed safely for later pickup

…our contactless delivery option ensures you get your order your way — no awkward interactions, no stress.

💬 Just add your preferences in the “Order Notes” section at checkout, and our courier team will do their best to follow them precisely.

🇦🇺 Where We Deliver

We deliver to every state and territory in Australia, including metro, suburban, and rural areas.

  • Major Cities: Same-day or next-day delivery available

  • Regional Areas: 2–4 business days

  • Remote Locations: 3–5 business days (may vary slightly)

⏱️ Estimated Delivery Times

Location Type ETA Delivery Notes
Metro Cities Same-day or next-day Order before cut-off for fastest service
Regional Areas 2–4 business days Fast and tracked
Remote/Rural 3–5 business days May vary based on courier routes

We use reliable couriers to ensure timely, tracked delivery. You’ll receive a tracking number as soon as your order ships.

🤝 Third-Party Courier Service

To ensure your order gets to you quickly and safely, we work with a trusted third-party courier that specialises in discreet, private delivery of sensitive goods across Australia.

Once your order is processed and shipped by Outback Chews, it’s fully handed over to our delivery partner — they’ll take it from there.

Here’s what to know:

  • You’ll receive a tracking number directly from the courier once your package is on the way.

  • For any updates or changes after that point (like delivery rescheduling or access instructions), please contact the courier directly, as they’ll have full control of your parcel during transit.

  • In rare cases, based on your location, accessibility, or delivery preferences, the courier may request extra details or requirements — this helps them deliver faster and more securely.

💬 We totally understand that this might feel new or unfamiliar to some, but rest assured — these couriers are discreet professionals, and their goal is the same as ours: to get your order to you safely, respectfully, and without problems.

We’re always here if you have questions before your order ships, and we’ll gladly assist with anything we can up to that point.

💰 Shipping Costs

Shipping fees vary based on your location and chosen delivery speed:

  • Same-day/Express: Small additional fee

  • Standard Nationwide Shipping: Low flat rate

🔁 Hassle-Free Refunds & Returns

We stand by our products. If something goes wrong, we make it right.

  • Refunds: Issued ONLY for damaged, lost, or incorrect orders

  • Returns: Contact support within 48 hours of delivery

  • Replacement Policy: Quick re-shipments if needed

💬 We’re real people behind this brand — and we genuinely care that you get what you paid for.

❓ Need Help With Your Order?

Our support team is available and responsive — no bots, no BS.

📩 Email: orders@outbackchews.com
📱 Live Chat: Hit the contact icon on the bottom-left
📦 Track Order: Use your tracking number or reach out for updates

💬 Final Word

Whether you’re in the heart of Sydney or way out in the bush, Outback Chews delivers with speed, care, and 100% discretion.

Because good highs start with great service.